If the service involved a problem or dissatisfaction, consider offering a benefit, such as a discount or a gift, to compensate for the negative experience.
Example sentence:
“As a way of thanking you for your patience, we are offering a 10% discount on your next purchase.”
- Share news and promotions
If the customer is receptive, use this opportunity to inform them gambling data indonesia about products, services or promotions. This approach can open up opportunities for new sales.
Example sentence:
“I would like to take this opportunity to inform you that we are running a special promotion on our website. Check it out at [link].”
- Ask for online reviews
If the customer is satisfied, ask them to review your company on platforms like Google or social media. Positive reviews strengthen the reputation of the business.
Example sentence:
“If you liked the service, help us by rating our company on Google. Your opinion makes all the difference!”
- Deal with unresponsive customers
If the customer does not respond during the service, end the interaction politely, making it clear that they can return when they are available.
Example sentence:
“Due to lack of response, we are ending this contact. If you need anything, we will be at your disposal.”
- Respectful and professional closing
End the service with a thank you message, reaffirming that the customer can count on your company whenever necessary.
Example sentence:
“Thank you for choosing our company! We wish you a great day and we are always at your disposal.”
80 ready-made phrases for customer service on WhatsApp Business
Good communication is essential at any stage of customer service, especially at the closing stage. Here are some examples of useful phrases:
Thank you phrases
“Thank you for choosing our company. It was a pleasure serving you!”
“Your preference is very important to us. Come back soon!”
“We are available whenever you need us. Thank you for choosing us!”
Satisfaction survey phrases
“We would like to know about your experience. Your opinion is very important to us.”
“On a scale of 0 to 10, how likely are you to recommend our services to a friend?”
“Your opinion helps us improve! Answer our survey and contribute to an even better service.”
Promotional advertising phrases
“Take advantage of our special offers available at [link].”
“Check out our exclusive releases at [link].”
“We have some amazing news waiting for you! Visit our website.”
Phrases for unresponsive customers
“Due to lack of response, we are closing this contact. If you need anything, we are at your disposal.”
“[Customer Name], the maximum wait time has been exceeded. Please return when you are available.”
“We are ending contact due to lack of communication. Count on us in the future!”